AdminPaul Nash (Product Manager, GCE, Google)

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  1. 511 votes
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      68 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →
      AdminPaul Nash (Product Manager, GCE, Google) commented  · 

      Hi gencyazi, please note that this is not an ideal technical forum; UserVoice is for making and voting on feature requests. No Google technical support resources are provided on this forum, and there is not a community of users providing answers to each other. We recommend that users who need technical assistance seek out such help via one of several other methods, such as 1) filing a support ticket/case if you have access to support, 2) searching the history of, or posting on the gce-discussion group, 3) searching or posting on a community forum like StackOverflow or StackExchange. In this case since you are mentioning that you have chosen Sendgrid, I would suggest investigating what support might also be available from Sendgrid as well, perhaps in terms of debugging steps to help you figure out where the issue is.

      AdminPaul Nash (Product Manager, GCE, Google) commented  · 

      Thanks for your comments; we understand your frustration. The state of mail delivery and IP reputation in the industry is very frustrating for everyone that has to deal with it. While we recognize that our current policy is an inconvenience for some customers, it is a very small set of customers that encounter these issues. To wit, this issue has been on UserVoice (where it was imported from another DB) for over a year and it has only 4 votes. This tells us that only a small percentage of users encounter this problem.

      We are sometimes able to consider exceptions to this policy for customers with strong reputations and legitimate needs. If this applies to your situation, please file a case through Google Cloud Support and we can review the situation.

    • 125 votes
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        15 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →
        AdminPaul Nash (Product Manager, GCE, Google) commented  · 

        This suggestion exists in UV, and is something we're looking at. Thanks for your feedback, I'll merge your vote with the larger item.

        AdminPaul Nash (Product Manager, GCE, Google) commented  · 

        Thanks for the feedback, we're working on improvements here. I'll be merging this request with similar ones that exist already.

        AdminPaul Nash (Product Manager, GCE, Google) commented  · 

        Hi, sorry but UserVoice is for product suggestions and feedback about what we can make better, but is not staffed for technical support responses. Please visit the gce-discussion Google Group, or post on a forum like StackOverflow or StackExchange where our support team can connect with you to help with any issues you may have. Thanks!

        AdminPaul Nash (Product Manager, GCE, Google) commented  · 

        I definitely can appreciate your point of view, and we have heard this feedback from a number of customers (definitely more than the 6 votes this item has...). We're looking into a better approach for this that balances the concerns, but don't have anything to announce quite yet. I'll follow up with you directly to discuss the details of your situation a bit more and see if we can get you un-blocked somehow.

      • 12 votes
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          5 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →
          AdminPaul Nash (Product Manager, GCE, Google) commented  · 

          Hi Frank, we don't have an update yet. This is not a very common request, but something we're considering nonetheless. There are some other enhancements such as rolling up discounts to the billing account level that are more frequently requested, and we're looking at those types of things first.

          AdminPaul Nash (Product Manager, GCE, Google) commented  · 

          Thanks, Gary, we're considering this for a future enhancement.

        • 400 votes
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            30 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →

            Update per comments. Thanks to everyone who has voted for and are following this item. We hear you that it’s important, and understand your frustration because it “seems like it would be trivial.” We work according to a global set of priorities based on customer feedback (from many sources, including UV). This remains on our backlog, but is steadily moving up. I don’t have an ETA at this time. :/

            AdminPaul Nash (Product Manager, GCE, Google) commented  · 

            We're working on this, but it remains on our backlog. To be clear, it's not that we don't believe it's necessary, rather it's merely a matter of tackling features in the priority order we can best discern based on all our customers' feedback. Votes here are one very important input to that process, and we'll get to this as soon as we're able. For everyone who is waiting, we're sorry it's taking some time. We're also very appreciative of everybody that has come here to express desire for this functionality.

            AdminPaul Nash (Product Manager, GCE, Google) commented  · 

            We try to tackle improvements based on what gets the most votes and will provide the most positive impact for users, not a measure of time. As this item has been getting more positive votes recently and we have completed many other more popular requests, this item is under consideration as I mentioned a couple weeks ago.

            AdminPaul Nash (Product Manager, GCE, Google) commented  · 

            Yup, still on there... sorry but no ETA yet. We have a number of usability improvements slated for the coming months, but I can't really speak to where this one lands on the timeline. :/

          • 3 votes
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              4 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →
              AdminPaul Nash (Product Manager, GCE, Google) commented  · 

              Dan - yes. :) The feature I mentioned is specifically for serial port logging.

            • 64 votes
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                13 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →
                AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                Thanks for the continued comments on this option. We're considering this on our backlog, but don't have any ETA to share at this time. Contrary to commentary here, it is not "as simple as one line of code" for many reasons, but we're looking at possible designs. I we hope that we can offer this in the future.

                AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                We have received a few inquiries about this, but we do not offer any kind of "undelete" ability. Because some customers ask, I'm moving the state of this to "Under Review" instead of Declined, but we do not have immediate plans to offer this.

              • 1 vote
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                  2 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi, thanks for the suggestion. Please take a look at the “sourceImage” property that you can get by doing "gcloud compute disks describe " and see if it meets your needs.

                  If not, please post back by comment and let us know how we could provide additional capability.

                  AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                  Hi Andy,

                  Sorry, please re-check my comment. I was saying that you need to use the gcloud command line tool (or alternately, access the API directly) to see the sourceImage property information. Similarly, for a snapshot, you can read the sourceDisk property, which can be seen in the API via "gcloud compute snapshots describe".

                • 7 votes
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                    4 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →

                    We have generally not found scheduled autoscaling to be necessary in Google Cloud, unlike some other clouds. The technology behind our Load Balancers is the same as Google uses on all its sites, and we don’t need to do these types of tricks.

                    We do get this request from time to time, but most customers find it is not needed, and several large web hosters have scrapped their own custom scheduling and pre-spinning approaches when migrating to GCP. Our instance provisioning and boot times are low enough that they work well for many use cases, and App Engine in particular is well suited to very fast and high scaling.

                    The one thing we can’t affect would be if your particular application server requires a long time to configure itself at instance startup time. The best way to deal with that, at present, would be to try not to do…

                    AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                    Thanks for describing your use case, Vishnu, this is very helpful. Certainly a large variable here is the amount of time it takes for your application to boot and be ready to serve. For some customers that's a few seconds, and for some customers it can be many minutes. We'll continue evaluating the use case for this type of calendaring capability, however we also do see a trend where newer deployment and development models are reducing the need for more static deployment patterns (e.g., serverless "boots" in milliseconds), so fewer and fewer customers are telling us they need calendared scaling.

                  • 522 votes
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                      20 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                      Hi, we evaluate our feature requests backlog continuously with each release, and internally at Google we do planning approximately quarterly. "Under Review" here essentially means it is tracked and we're evaluating it, gathering requirements, and studying the market need. We don't state something is "Planned" until we have high confidence that engineering is going to start working on it. So, in this forum, it may be possible to see suggestions "Under Review" for quite some time, unfortunately.

                      In the case of this feature, we're actively investigating requirements with users that potentially need this feature.

                    • 23 votes
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                        7 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                        Hi eyalb,

                        I'm afraid we can't answer that for you, because we're not aware of any current scenarios where a Windows 7 license would be valid for use in a multi-tenant public cloud. We can only say for the moment that Google is not able to provide any official support for Windows client operating systems.

                        AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                        Hi, unfortunately we are currently prevented from offering Windows client operating systems in our public cloud by restrictions in Microsoft's licensing terms. We would love to offer these instance types for the many customer use cases that want them, but we do not have a good option to do so presently.

                      • 52 votes
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                          14 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi, unfortunately you are comparing apples and oranges. Windows licensing is a complex topic, controlled by the licensing rules Microsoft enforces. These rules are different for multi-tenant public cloud providers offering IaaS services than a vendor selling single tenant, dedicated hardware. That is a different business model, and different cost structure, and has very different rules from Microsoft.

                          At a high level, we have a strong partner relationship with Microsoft, and have made many suggestions on how they could improve the flexibility for customers to run Windows workloads in hyperscale clouds. We hope they’ll implement some of these soon, so we can offer the kinds of options you are looking for.

                          AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                          Hi, there's not really a reason that you need to treat a VM running Windows "Server" as if it's a "web server" just because the word "Server" is in the title, if that's the basis of your recommendation. You can use it to access a desktop-like experience if you desire via RDP. Anyway, we're currently not able to offer Windows 10 due to Microsoft licensing restrictions, so we'll merge this suggestions with other similar ones posted here.

                          AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                          While we hear your feedback and share your wishes, the comparison for pricing of what you're getting is really to look at the cost of a Windows VM in any major public cloud provider, where you can walk up and pay for one for 10 minutes with no strings, no commitments. You'll likely find that GCE's VM options for Windows are very competitively priced for that type of product (which is the product that Microsoft's rules make it feasible to offer at this time).

                          AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                          Thanks for your feedback, please refer to our previous status update:

                          "Unfortunately the prices we can offer are closely related to what Microsoft charges us to offer the license. We believe that our prices are very competitive with other public cloud vendors for the same version of Windows – Datacenter edition of Server 2008r2, 2012, or 2016.

                          Please make sure you are comparing the same things. Some other vendors may offer desktop or workstation version of Windows, with dedicated hardware, but that is not generally possible in public clouds, given Microsoft’s licensing rules."

                        • 1 vote
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                            4 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello, thanks for your suggestion. Im’ sorry to say that we are only able to support this forum in English at this time, as most of the Product Management team that runs UserVoice is located in the US. please see comments for more details.

                            AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                            Hello, we were still hoping you could provide more detail on your feature request. What password are you looking to have reset via email? Why via email? Note that we don't in general output passwords, but rather the standard way to login to a Linux VM is through SSH, and for Windows there is a capability in the Cloud Console to generate or reset the administrative password.

                            Thanks

                            AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                            Hi,

                            If you are able to post some additional comments on how you believe the proposed feature should work, we would be happy to consider this. We're not completely sure what you're proposing based on the title alone. Thanks!

                            AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                            Translated title to English via Google Translate.

                          • 3 votes
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                              2 comments  ·  Google Cloud Platform » Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi Matthew, thanks for filing this. Unfortunately the “defects” sub areas of UserVoice are kind of defunct and we’re hoping to close them, as it’s not really staffed for interactive support. That said, I’ve flagged this post to the GCF PM to take a look at. For future reference, our primary place for bug filing is here:

                              https://issuetracker.google.com/savedsearches/559729

                              (you can find links to all the issue tracker areas from: https://cloud.google.com/support/docs/issue-trackers)

                              AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                              Matthew, I'm very sorry to hear that. I'll contact you directly, as I'd like to make sure your feedback makes it directly to our support team leadership. This is not the kind of experience we would like our customers to have, of course. :/

                            • 236 votes
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                                19 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello all, thanks for your participation and comments on this item. I just wanted to provide an update that we have recently released several improvements to the ability to use snapshots to create other items like disks and images, and now we’re looking at this feature request for future development.

                                In the last few weeks there have been a bunch of positive votes for this item; thanks for expressing your support, it really helps us prioritize our work!

                                AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                                Sorry to see how frustrated you are, Anonymous. I'm not sure why you believe that we think it is difficult to comprehend the feature request or that "some team at Google is failing," but I can assure you that neither are the case.

                                This is one of hundreds of feature requests we receive from customers, and one of the purposes of this forum is to help give users a way to voice their needs, such as voting for which of those hundreds are the most needed. We do our best to provide the best product we can, and add functionality that will be most valuable to the most users (given that no team, anywhere, ever has enough time to do absolutely everything).

                                Despite the fact that this feature request has only received 19 votes so far, and is thus well outside the "most requested" items, it is something we are evaluating and would hope to implement in the future.

                              • 13 votes
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                                  2 comments  ·  Cloud SQL  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thanks, the team is evaluating this and would like to provide it at some point in the future. It’s great to hear about your interest in a managed MSSQL offering, and I hope we’ll hear from many others who also want this. :)

                                  AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                                  Thanks, still definitely on our radar. Sorry this entry is a little stale, and we're not seeing as many votes as I suspect are really out there for it, but it remains a key area we're studying/planning, regardless.

                                • 53 votes
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                                    9 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                                    One other note - Copy Template as available in the UI is not a core API feature, but something the UI is doing on top, which may explain why the behavior you're describing isn't quite what you want. However, we should be able to patch that, at least. Please comment back if you like about which settings it is/isn't copying and I'll see if we can adjust that without breaking users' expectations generally.

                                    AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                                    Thanks, Carl, those are great insights, and we agree. I've updated the status to indicate that we are actively planning improvements here (the possibility of different behavior when in use vs. not that you note is one example of something that takes some extra design time).

                                    AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                                    Thanks for the feedback in these comments. I think at this point we understand what users are looking to do, and we're investigating changes that would allow this. The evolution of this limitation is due to what Scott described earlier - templates started as a requirement for MIGs, but they have since evolved into a more general "make a VM like this" function of the platform. I hope we can make improvements here in the near future.

                                  • 17 votes
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                                      3 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                                      Note: multiple network interfaces is tracked in a separate item. I wanted to note that the feature is now in Beta. Please refer to the GCE Networking docs to get started.

                                    • 292 votes
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                                        16 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                                        Felicity, thank you very much for posting the detailed information on your workaround! I'm sharing this with the networking and support teams for their information, and I'm sure other users will find this helpful too until we can hopefully provide a service like this. Thank you for helping build our user community here on Uservoice!

                                        AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                                        Thanks, Felicity. I didn't see your comment, but moved it there anyway. I moved an older, less complete idea into this one. Stay tuned, we might have some news here soon, I know the product team has been exploring this due to customer demand.

                                      • 1 vote
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                                          2 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                                          Hi - "allocate address" is an AWS command. I think I know what you mean though. Do you mean, "gcloud compute addresses create" and its equivalent API call? Are you asking that the command simply report back the IP address value that was created?

                                        • 22 votes
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                                            3 comments  ·  Compute Engine  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                                            Typically, modern architectures use one of the many packages available that provides Service Discovery, which is a different thing than DNS. etcd, zookeeper, and consul are all examples you might investigate.

                                            AdminPaul Nash (Product Manager, GCE, Google) commented  · 

                                            Thanks for the suggestion! This is one that we hear pretty infrequently, usually from users of EC2-Classic networking who have relied on this behavior as a form of service discovery (It is not supported in their newer VPC networking, to my knowledge). We hear this request about once every 6-12 months, and usually from one customer at a time, hence it has not been very high on our backlog. You're the first to mention it in the last 12 months that I'm aware of. :/

                                            I'm not saying we won't consider this, as it has always been on our backlog, but other capabilities like private DNS tend to rank higher. So, if you have friends that want it, have them vote here. :)

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